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Guidance and resources
Here you will find guidance for drinking water suppliers, wastewater network operators, water carriers, laboratories and the public. This includes reference guides for managing information in Hinekōrako, our the self-service portal.
The simpler the supply, the simpler the rules
Compliance pathways for small, community, and rural drinking water supplies.
Editing a Supply in Hinekōrako
This quick reference guide takes you through the steps to update the details of a supply on the Hinekōrako Supplier Portal.
Monitoring Water Quality - Supply Summary Table
This guide provides information about the supply summary table that supports suppliers in meeting their drinking water quality obligations
Register and verify your wastewater network
This guide will help you register and verify your wastewater network in Hinekōrako. It is currently under development.
Manage Drinking Water Safety Plans
This guide takes you through the steps to provide and then view your Drinking Water Safety Plan in Hinekōrako.
Quick guide to uploading your Drinking Water Safety Plan
This is a quick guide on how to upload your Drinking Water Safety Plan in Hinekōrako.
Advice for drinking water suppliers following a flood event - Bore water
Fact sheet for drinking water suppliers following a flooding event including advice on bore water supplies and water storage tanks
Drinking water supplies following a flood event
Fact sheet providing advice on water supplies following a flood including ensuring your drinking water is safe
Renewal of Drinking Water Supply Registration Guide
This guide takes you through the steps to renew your Drinking Water Supply registration in Hinekōrako.
Advice for drinking water suppliers following a flood event - Rainwater
Fact sheet for drinking water suppliers following a flood event including advice on rainwater supplies and water storage tanks
Manage laboratory portal users (for Laboratory Administrators)
This guide provides details on how to set up multiple users and administrators in Hinekōrako.
Find a submitted laboratory notification (for all lab users)
This guide details the steps to find and view a notification that a drinking water supply test has exceeded a MAV
Establish laboratory portal and RealMe® account (for all users)
This guide details how to create a laboratory user account in Hinekōrako, including how to create your RealMe® account.
Confirm a migrated supply (for Water Carriers)
This guide takes you through steps to view and confirm the details of a migrated Water Carrier supply in Hinekōrako.
Manage supply portal users (for Supply Group Administrators)
This guide takes you through steps to provide others with access to the supplies you administer and determines what users can/cannot do
Understand supply groups and user roles (for Supply Group Admin & Supply Admin)
This guide explains supply groups, supply relationships and supply user roles within Hinekōrako and how these three things are related
Manage an individual user profile (for all users)
This guide explains how to manage the details of your user profile in Hinekōrako
Confirm a migrated supply (for all users except Read Only)
This guide takes you through the steps to view and confirm the details of a supply which has been migrated from the Ministry of Health databases
Find and view a notification (for all users)
This guide takes you through the steps to find and view a notification made to Taumata Arowai relating to one of your drinking water supplies
Register a new supply (for all users except Read Only)
This guide details steps to register a new supply including adding sources, treatment plants and distribution zones as well as involved organisations
Create and submit a laboratory notification (for all lab users)
This guide takes laboratories through the steps to submit a notification that a drinking water supply test has indicated an exceedance of the MAV.
Supply data (Water Carrier Service)
This guide explains the data recorded about water carriers in Hinekōrako - our regulatory and intelligence system.
Establish supply portal and RealMe® account (for all users)
This guide takes you through the steps to create a user account in the supplier portal part of Hinekōrako
Supply data (Planned Event Temporary Supply)
This guide explains the data recorded about planned event temporary supplies in Hinekōrako - our regulatory and intelligence system.
View supply details (for all users)
This guide takes you through the steps to view the details of a supply on Hinekōrako
Edit a supply (for all users)
This guide takes you through the steps to update the details of a supply in Hinekōrako
Supply data (for all users excl. Water Carrier & Planned Event Temporary Supply)
This guide explains the data recorded about drinking water supplies in Hinekōrako - our regulatory and intelligence system
Manage supply portal users (for Supply Administrators)
This guide takes you through steps to provide access to the supplies you manage and determines what users can/cannot do with respect to those supplies
Create and submit a supply notification (for all users except Read Only)
This guide takes you through the steps to submit a notification to Taumata Arowai relating to one of your drinking water supplies
Correct an invalid Hinekōrako invitation code (for all users)
If your email security doesn't recognise us as a safe domain it may encrypt invitation links. This guide tells you how to correct the link code.