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We've redeveloped our website with you in mind. Check out our supply type pages, learning hub and improved search.
If you can't find what you're looking for, please email us at info@taumataarowai.govt.nz

Incidents and emergencies

For drinking water suppliers

In an emergency

If there is an imminent risk of serious illness or death arising fromyour drinking water supply, or you need to discuss an urgent matter contact the Water Services Authority - Taumata Arowai bycalling04 889 8350

Notify us

As a drinking water supplier, you must prepare for and respond to an incident that puts the safety or amount of drinking water you supply at risk.  If you think your water supply may be unsafe you must take all necessary steps to protect the health of consumers. You must advise people who may be affected straight away and notify us about the issue. 

For laboratories

In an emergency

If you consider there is an immediate risk to public health, you should alert the Water Services Authority – Taumata Arowai by calling 04 889 8350.

Notify us

Laboratories testing drinking water samples have a duty to notify us if a drinking water sample does not comply with the Drinking Water Standards or Drinking Water Quality Assurance Rules.

Our role in an emergency

Inan emergency,particularly where multiple supplies, districts, or regions may be affected, the Water Services Authority -TaumataArowaiwillsupport and coordinate the drinking water component of the broaderemergencyresponse. 

We will work with the leading agency to help coordinate drinking water resources regionally and/or nationally. As our resources permit, we will integrate into the most affected relief areas. This will ensure suppliers focus on their tasks to restore or maintain safe drinking water supplies for their consumers. 

For the public

In an emergency, follow the advice of your local Civil Defence / council.

If you believe your drinking water is not safe or have another concern, you should first contact your drinking water supplier. Not sure who supplies your water? Check our public register of water suppliers

If, after raising your concern with your drinking water supplier, you believe your drinking water is still unsafe then please let us know using this form: hinekorako.taumataarowai.govt.nz/concernoutbound

Find out more about drinking water in an emergency.