Informative alert

Key information about water services legislation changes

The Local Government (Water Services) (Repeals and Amendments) Act became law on 26 August. We’re updating our website to reflect the new legislation by mid September. For information on key changes, visit: Key information about water services legislation changes

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Our role as a regulator

We’re focused on protecting public health. We focus our regulatory efforts where they’ll make the biggest difference to drinking water safety, while being fair and consistent with everyone.

  • Our Compliance, Monitoring and Enforcement Strategy
    Our Compliance, Monitoring and Enforcement Strategy 2025 – 28 is a clear, three-year action plan for how we will regulate drinking water safety.
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  • Enforceable undertakings
    A water supplier may apply for an enforceable undertaking to acknowledge areas of possible non-compliance with the Water Services Act 2021.
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  • Reviewable decisions
    If you’re affected by a decision and think that it’s wrong, you can ask the Water Services Authority - Taumata Arowai to review and reconsider the original decision.
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Last updated: 8 September 2025