Our role as a regulator
We’re focused on protecting public health. We focus our regulatory efforts where they’ll make the biggest difference to drinking water safety, while being fair and consistent with everyone.
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We may take compliance and enforcement action to address public health risks and ensure drinking water suppliers meet legislative requirements. Our compliance and enforcement activity is transparent, fair, proportionate and risk-based.Find out more
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Our Compliance, Monitoring and Enforcement Strategy 2025 – 28 is a clear, three-year action plan for how we will regulate drinking water safety.Find out more
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A water supplier may apply for an enforceable undertaking to acknowledge areas of possible non-compliance with the Water Services Act 2021.Find out more
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If you’re affected by a decision and think that it’s wrong, you can ask the Water Services Authority - Taumata Arowai to review and reconsider the original decision.Find out more
