In an emergency
If there is an imminent risk of serious illness or death arising from your drinking water supply and the situation can’t be immediately controlled, or you need to discuss an urgent matter outside of office hours (Monday to Friday 8am – 5pm), contact Taumata Arowai by calling 04 889 8350.
This number is available 24 hours a day, 7 days a week. In all other situations please notify us in Hinekōrako if you have a user account or through these online forms.
For general enquiries or feedback
Drinking water supplier enquiries
Drinking water suppliers can contact the Regulatory Team Leader in their region during office hours Monday to Friday 8am – 5pm.