Hinekōrako will be offline from 12.30pm – 5pm this Sunday 4 December.

Hinekōrako will be offline from 12.30pm – 5pm this Sunday 4 December. Find out how to notify us during this time on the Planned Hinekōrako outage page.
Planned Hinekōrako outage page.

Whakapā mai,
Contact us

In an emergency

If there is an imminent risk of serious illness or death arising from your drinking water supply and the situation can’t be immediately controlled, or you need to discuss an urgent matter outside of office hours (Monday to Friday 8am – 5pm), contact Taumata Arowai by calling 04 889 8350.

This number is available 24 hours a day, 7 days a week. In all other situations please notify us in Hinekōrako if you have a user account or through these online forms

For general enquiries or feedback

Max 500 characters

Drinking water supplier enquiries

Drinking water suppliers can contact the Regulatory Team Leader in their region during office hours Monday to Friday 8am – 5pm.

Media enquiries

Phone number and postal address

Call: +64 4 885 4639

Mail: Level 2, 10 Brandon Street, PO Box 628, Wellington 6140, New Zealand