Contacting us over the holiday period

Our offices will be closed from Friday 19 December 2025, until Monday 5 January 2026   

During this time, our on-call staff will only respond to urgent notifications of drinking water supply issues. All other notifications sent to The Water Services Authority - Taumata Arowai will be addressed in the new year.  

Phone us if the issue is critical  

If there is an imminent risk of serious illness or death arising from your drinking water supply or if you are feeling out of your depth and concerned about your supply, call us.  

You can contact us on 0800 454 717. This number will be monitored by our on-call officer during the holiday period.  

Continue to notify us through Hinekōrako or the notification form on our website  

To keep our communities safe over the summer break, you’re still required to notify us if you have any reason to think your drinking water may not be safe or not meeting standards. Our on-call staff will be monitoring Hinekōrakooutbound for urgent notifications that need immediate action from us.