Water monitoring, treatment and testing
Understand risks to your source water, manage risks through treatment, and test drinking water to ensure treatment is working properly
Your legal responsibilities as someone who manages a drinking water supply depend on how many people drink the water and the type of source water you use.
Information and advice on this page is general. Use the supply type assessment tool to learn more about your responsibilities and your options for meeting them.
It is vital to monitor, treat and test water used for drinking
After air, water is the thing people need most for life. Water covers about 70 percent of our planet’s surface and makes up around 60 percent of the human body. It sustains our lives directly – supporting our blood, brain, skin, organs, joints, digestion, nutrition and airways. Water weaves and flows around the world, connecting land and people.
Water also plays a key part in New Zealand’s image as an impressive place full of natural beauty. It makes sense to be proud of our water but the dynamic and fluid nature of water means it is open to influence from the land, water, activities and people around it.
Most homes in New Zealand get their drinking water from centrally treated supplies managed by their local council. Many small and rural communities manage their own drinking water supplies.
Harmful natural and manmade substances can get into the water we collect from rivers, roofs and underground.
What contaminated water can do to our health
Drinking water that hasn’t been treated properly or isn’t suitable for treatment can cause short-term and long-term health issues – some that are life threatening.
Contamination usually can’t be seen, smelled or tasted. In New Zealand, contaminated water has caused hospitalisation and death.
Disease-causing pathogens and chemicals that can make people ill include:
· Microscopic germs like E. coli and campylobacter can cause vomiting, diarrhoea (runny poos), fever and stomach cramps. Symptoms like this normally resolve in 2-14 days but some people experience long-lasting health impacts including damage to their organs.
· Toxins from cyanobacteria (blue-green algae) can cause diarrhoea, fevers, numbness and/or paralysis. Some cyanotoxins can cause long-term damage to a person’s kidneys and liver. There is also evidence they can promote the growth of tumours.
· High levels of nitrate can cause a serious health condition called blue baby syndrome, also known as methaemoglobinaemia. This affects the ability of the blood to carry oxygen. Bottle-fed infants are most at risk.
Drinking contaminated water can lead to acute illness that comes on quickly and/or chronic illness that worsen over years as someone continues drinking unsafe water.
Children, the elderly and people with health conditions are usually at higher risk.
We rely on water to keep ourselves and our loved ones alive and well, so it’s very important to make sure the water we drink won’t make anyone sick.
Most contamination can’t be seen, smelled or tasted. Water needs to be monitored, treated and tested so no one drinks water containing harmful germs, chemicals, metals or physical contaminants like dirt.
Understand risks to your source water
All water sources can contain harmful germs (bacteria and viruses), chemicals and sediment. Whether water for drinking is collected from rain, underground, or a river, lake or stream, the source needs to be checked regularly to make sure its unique risks will be managed by the right treatment.
A visual check of your source water can help you assess some risks, like turbidity, discolouration or algae.
Source water testing is the only way to understand the risk of bacteria and viruses like E. coli and norovirus, toxins from cyanobacteria, and chemicals like nitrate and arsenic.
Click on a source water type to learn more about how contamination happens.
Ground water from springs and bores
Like any source, water from a bore can become contaminated any time with things we may not be able to see, taste or smell.
Spring water and bores less than 10 metres deep are at the highest risk, and bores over 30 metres deep are likely to have less risk. Check with your regional council or your well driller to learn about the depth of your bore.
Risks to ground water
- A poorly covered or maintained bore could lead to contamination entering the water you’re collecting.
- Farm animals nearby could disturb infrastructure protecting the bore and let contaminants in.
- If the top of the bore is covered by flood water, it’s possible for silt, animal waste, soil and harmful microscopic bugs to seep in.
- Because water is coming from underground, bores can be contaminated by nearby activities and infrastructure including sewage disposal fields, effluent discharge, underground storage tanks, waste ponds, landfills, offal pits and pesticides.
How to monitor and prevent contamination
- Make sure the bore is sealed, with no holes where contamination could enter through rainwater or surface water. You can concrete around the bore to protect it.
- Fence to keep animals at least five metres away from bore infrastructure like pumps, covers and casing.
- Be aware of how land around your source water is used and any risks connected with activities or infrastructure.
- Use an effective treatment system with filtration and UV light.
Roof water collected when it rains
Roof water is exposed to risks.
Risks to roof water
- Poo from animals like birds or possums could be washed off the roof and into storage tanks when it rains.
- A bird, mouse or other small animal could get into a storage tank if it isn’t secured and kept in good condition.
- Tennis balls or similar on the roof can block downpipes and interrupt water supply.
- Wind can carry contaminants like herbicides or pesticides onto the roof.
- Sediment building up at the bottom of a tank could contain harmful microscopic bugs.
- If there is lead in nails, paint or other roofing materials, toxins could leach out into water.
How to monitor and prevent contamination
- Keep your roof clean.
- Try to prevent birds and animals from accessing the roof or getting into tanks. This could include cutting back any overhanging branches.
- Clear leaf screens and flush diverters after rain.
- Check there are no gaps or holes in tanks.
- Keep tanks clean.
- Make sure materials used in roofing are lead-free.
- Use an effective treatment system with filtration and UV light.
Surface water from rivers, streams and lakes
Surface water is exposed to risks and needs to be monitored.
Risks to surface water
- Farming nearby could mean poo from animals makes its way into water.
- People swimming or boating upstream of the water intake could poo, dump waste or disturb silt.
- Heavy rain could wash poo and soil into waterways and cause cloudiness from disturbed dirt, called turbidity. If water is too turbid or coloured, filters and UV treatment can’t do their jobs properly.
- Logging or land clearing could cause soil to slip into water, increasing turbidity and colour.
- Blue-green algae can introduce toxins that are dangerous to people and animals. Treating or boiling water does not remove these toxins. In the short term, a new source of water is needed to prevent illness.
- Pipes carrying wastewater or stormwater could introduce contamination.
How to monitor and prevent contamination
- Check your water source and surrounding areas often and keep an eye out for any changes that might bring risk.
- If cyanobacteria are present, assess the risk of toxins in the water and respond quickly to protect public health. Treating or boiling water does not remove these toxins.
- Use an effective treatment system with filtration and UV light.
- Make sure your treatment system is equipped to manage turbidity, colour and other contaminants which can prevent UV disinfection from working.
An accredited laboratory can help with source water testing.
Find a lab
All registered drinking water suppliers must use an accredited laboratory to analyse source water, raw water and drinking water as part of any monitoring requirements. There are mobile laboratories in some regions who can test your water onsite.
Learn more about registration outbound
Treat water to make it safe to drink
The right treatment equipment for each water supply depends on the source, but all source water should be treated with cartridge filters and UV disinfection.
Recommended treatment for all water supplies
Cartridge filters remove dirt, insects and floating sediment from water. They prepare the water for other treatment processes, including disinfection by UV light.
It’s best to use at least one cartridge filter with a pore size of 5 microns (sometimes written as 5µm) or less.
UV disinfection inactivates microscopic germs in the water.
For UV treatment to be effective, we need the right amount of light to inactivate germs. We call this the dose rate. Each UV will have information on what flow rate you can use for various dose rates.’
The UV system must:
- deliver a minimum reduction equivalent dose of 40mJ/cm2
- restrict or monitor the flow of water through UV treatment so it meets the manufacturer’s recommended flow rate.
A plumber can install a flow restrictor to help your system achieve the right flow rate.
If 25 or more people are served by your treatment system, or water is supplied to the public, you need to use a validated UV unit. A validated unit has been tested to confirm it achieves the results it promises. It has a built-in sensor and alarm and will shut off automatically if disinfection stops working.
Water treatment is not a ‘set and forget’ activity. A treatment system includes some key equipment which should last for many years, but parts need to be checked and replaced to keep a system in good working order.
Extra treatment steps to fix specific source water issues
For source water with turbidity issues (cloudiness or haze)
Turbidity and colour can be serious issues because dirt in water stops UV disinfection from working. Without disinfection, harmful germs and viruses can get into tap water.
The quality of source water from a river, creek or lake can change from day to day, especially after floods and storms. Treatment systems need to be able to properly filter and disinfect your source water on its worst days.
You can test the turbidity of your source water using a hand-held device called a turbidimeter or send samples to an accredited laboratory for testing. It’s important to find out what causes the turbidity of your source water to change, how quickly it happens and how turbid the water becomes.
If turbidity is high, extra filtration might be needed to make sure your source water can be made safe for drinking (see below). These steps can also extend the life of your 5-micron filter.
You can test the UV transmittance (UVT) of your source water using a hand held device called a UVT meter, or send samples to an accredited laboratory for testing. It is important to find out what causes the UVT of your source water to change, how quickly it happens and what your worst case UVT looks like.
In general, if your 5-micron filter needs changing more than once a month, additional filtration is needed.
Extra cartridge filters
If your turbidity is high, one 5-micron cartridge filter might not be enough to clear the water of dirt and other particles.
Extra cartridge filters installed ahead (upstream) of the 5-micron filter will help to reduce turbidity so UV light disinfection can reach and inactivate all harmful bugs. Extra filters with a larger pore size can be used to catch larger particles.
Back-washable sediment filter
If your source water is very turbid, you might need to install a filter that uses sand, gravel or other media. These filters catch solid particles like dirt and debris floating in water.
Settling tank
If your turbidity is high, a storage tank installed ahead (upstream) of other treatment equipment can give larger particles of sand, silt and dirt a chance to settle to the bottom, if you take water from above this using floating or raised suction this will reduce the number of particles passing through your water supply.
Automative valveless gravity (AVG) filter
An AVG filter system is a series of tanks that catch and remove solid particles (usually only used for large supplies serving over 500 people). The system is installed ahead of other treatment equipment. The system is low-maintenance and doesn’t rely on electricity or pumps.
You don’t need to use all the filters and tanks outlined here. Equipment to use will depend on how cloudy or hazy your source water is and how often turbidity is a problem.
For ‘hard’ water high in calcium, magnesium and other trace metals
Some source water naturally contains minerals and metals that can build up on the sleeve surrounding UV lamps used for disinfection. Over time, this stops UV systems from being able to inactivate harmful microscopic germs in water.
An accredited laboratory can test for minerals and metals in your source water. If tests show you have ‘hard’ source water, extra steps might be needed to ensure it can be made safe for drinking.
Water softener
Also called an ion exchange filter, a softening device uses resin beads to trap minerals and metals and exchange them with sodium or potassium. Softeners use salt to clean themselves regularly, a softener will stop working if salt levels aren’t maintained.
A softener can enable proper treatment and extend the life of UV lamps.
For water that’s discoloured, smelly or tastes unpleasant
Naturally occurring metals and tannins can affect the colour, taste and smell of water. Discolouration in water can clog filters, stop UV lamps from working properly and allow harmful bugs into drinking water. High levels of iron and manganese can have a metallic taste and stain clothing, sinks, baths, showers and toilets.
Extra treatment steps can protect UV lamps and improve the colour and taste of water.
Activated carbon filter
An activated carbon filter adsorbs discolouration and can improve the odour and taste of water.
For water at risk of blue-green algae (cyanobacteria)
Source water from lakes, rivers and streams can be affected by blue-green algae called cyanobacteria. These bacteria can release harmful toxins. It’s extremely difficult to prevent or reduce cyanobacteria in source water. Some people might know about the risks of blue-green algae to swimmers and dogs. Without proper treatment, the same toxins can make their way into drinking water.
For supplies that move treated water through pipes
Pipes are also known as the distribution or reticulation system. They bring an extra layer of risk because it’s possible for contamination to enter through damaged or worn pipes as water flows to its destination.
Backflow prevention
If water is piped somewhere else for use after treatment (e.g. to other buildings or to provide water for stock) there’s a risk that water carrying contaminants like germs or chemicals could flow backwards into your drinking water. A backflow prevention device stops water from flowing the wrong way through pipes.
There are two main types of backflow prevention device.
- Air gap backflow prevention. If you have a water storage tank, an air gap uses gravity to make sure contaminated water can’t make its way back into a drinking water supply. The tank’s overflow outlet should be checked regularly to ensure it is clear and the air gap is still effective.
- Valve backflow prevention. A valve (e,g. double check valve or reduced pressure zone device) is installed as a connection between pipes. The valve has physical barriers to stop water moving backwards.
Chlorine
Damage or wear in pipes and connections underground can be hard to find and fix. A very small amount of chlorine added to treated water protects against most microscopic germs that can get into water through cracks in pipes.
Chlorine has been used in water treatment for over 100 years. It’s one of the most effective ways to keep water safe after it has been treated. Chlorine in New Zealand is made from salt. It poses no health risks when added to water correctly.
Chlorine can be added to treated drinking water through a dosing pump or while the water is held in a storage tank. The dose should be high enough to maintain free available chlorine (FAC) levels throughout your drinking water system of above 0.2mg per litre. FAC should not fall below 0.1mg per litre.
Test the FAC levels in your tap water at least twice a week. You can do this using an inexpensive dip strip or a small FAC-checking device. Make sure you use a device designed to check drinking water, not swimming pool water.
An unexpected drop in FAC levels could mean your pipes are damaged or your chlorine dosing equipment isn’t working.
Find help to install and maintain equipment
To find a suitable treatment system, look for a New Zealand supplier of water filters, water purifiers and ultraviolet water treatment systems. Purchasing from a local provider brings protections under the Consumer Guarantees Act and might make it easier to have servicing done when needed.
Who to go to for installation and maintenance depends on your specific situation. People who install and maintain your treatment system, monitor your source water and manage your operations should be suitably qualified, trained or experienced. Different tasks will need different skills. It’s a good idea to make a list of your requirements and check that anyone who might provide services or products is qualified to help.
A registered plumber must be used for sanitary plumbing. Systems must be installed in line with the manufacturer’s instructions.
Our supply type assessment tool can help you understand the legal requirements for your drinking water supply.
What type of water supply do I provide?
Test water to make sure treatment is working
The germs, chemicals, dirt and algae that can show up in water all pose serious risks. Some of them can make people very sick, either through causing illness or interfering with treatment systems that protect our health.
Water is dynamic and changes with weather, land use and other activities. Source water and treated water need to be tested regularly to make sure people who drink from the supply won’t get ill. An accredited lab can test your water to confirm that your treatment system is doing its job and the water is safe to drink. Find a lab
The Drinking Water Standards for New Zealand set safe levels (known as ‘Maximum Acceptable Values’, or ‘MAVs’) for different chemical, physical and microbiological substances that can be found in water. All Maximum Acceptable Values (MAVs) are set out in water services regulations.
Water Services (Drinking Water Standards for New Zealand) Regulations 2022outbound
Some parameters can negatively affect how water looks, tastes or smells, or can affect our disinfection processes. These aesthetic values are known as AVs.
Aesthetic Values for Drinking Water Notice 2022
Legal requirements about what needs to be tested for and how often depend on the characteristics of your water supply (e.g. how many people your supply normally serves, whether your supply moves water around in a network of pipes). Learn about your responsibilities using our supply type assessment tool.
What type of drinking water supply do I provide?
If your lab results show a number over the MAV, you need to take action to protect people’s health.
Issue a drinking water notice while you investigate the cause and address any issues.
Drinking water notices
If you’re unsure, call us immediately on 0800 454 717.
Learn more about possible contaminants in our Learning Hub.
In the water – Learning Hub